Where to Get Medicare Help in Arizona

For enrolling in Parts A and B, replacing a card, Extra Help or premium questions, call Social Security at 1-800-772-1213. For help paying Medicare costs through AHCCCS, call 1-800-654-8713. For comparing and enrolling in Medicare Advantage, Medicare Supplement and Part D plans, and for help understanding a claim, a bill or a notice, call Rise Up Benefits Group in Chandler at (480) 300-5776. The full list, and what each office handles, is below.

Medicare and Medicare.gov

Medicare.gov is the official source for what Original Medicare covers, the Medicare and You handbook, and your claims history, which you can see by creating a Medicare account. If a claim or a bill from Original Medicare does not look right, call us at (480) 300-5776 and we will help you read it and decide what to do next.

If a family member helps you with Medicare matters, Medicare needs your permission before it will discuss your record with them; you can name them as an authorized representative so they can speak for you in the future.

Social Security and the Railroad Retirement Board

Contact Social Security at 1-800-772-1213 (TTY 1-800-325-0778) or ssa.gov for:

• Signing up for Part A and Part B, including late enrollment with forms CMS-40B and CMS-L564.
• Replacing a lost Medicare card.
• Applying for Extra Help with Part D costs.
• Questions about Part B premiums and IRMAA, including form SSA-44 if your income dropped.
• Updating your address or reporting a death.

AHCCCS: Arizona Medicaid and Medicare Savings Programs

AHCCCS runs Arizona Medicaid and the Medicare Savings Programs (QMB, SLMB and QI-1) that can pay your Part B premium and, with QMB, your Medicare cost-sharing. Apply online through Health-e-Arizona Plus or call AHCCCS at 602-417-4000 or 1-800-654-8713. Our Extra Help and Medicare Savings Programs guide lists the 2026 income limits.

Other federal contacts

Appeals and quality-of-care complaints

If you think Medicare-covered services are ending too soon in a hospital, skilled nursing facility, home health agency, comprehensive outpatient rehabilitation facility or hospice, you can ask for a fast appeal through a Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO). The notice you receive should include its contact information, and we can help you find it if it does not.

For Medicare Advantage or Part D denials, start with the plan: your Evidence of Coverage explains how to ask for a coverage decision and how to appeal.

Getting the most out of any call

Keep a simple folder for Medicare: your cards, the yearly Annual Notice of Change, your Evidence of Coverage, enrollment confirmations, creditable coverage notices and any letters from Social Security or AHCCCS. When something goes wrong, that folder usually holds the answer.

• Have your Medicare card, your plan card and any letter you are calling about in front of you.
• Write down the date, the name of the person you spoke with and a reference number for the call.
• Ask the representative to repeat back what they will do and when you should hear back.
• If you are helping a parent, have them on the line or have permission set up in advance.
• Ask for anything important in writing, especially decisions about coverage or enrollment dates.
• If an answer does not sound right, it is fine to call back and ask again; a second representative may find what the first one missed.

Where a local licensed agent fits

Government offices explain the rules and handle enrollment in Parts A and B. A licensed insurance agent helps you compare and enroll in the private plans that sit on top: Medicare Advantage, Medicare Supplement and Part D. Rise Up Benefits Group is an independent agency at 2160 N Alma School Road, Suite 102, in Chandler, serving Maricopa and Pinal counties. Owner Viola Lucero, CLTC, and her team focus on education first, so you know what you have, how to use it, and what it covers.

You can reach us at (480) 300-5776 or [email protected], attend one of our Medicare workshops online or in Chandler, or find the official CMS videos, the Medicare and You handbook and enrollment forms on our Resources page. We do not offer every plan available in your area. Please contact Medicare.gov or 1-800-MEDICARE to get information on all of your options.

Many families use both kinds of help: the government offices for enrollment and the official rules, and a local agent to compare specific plans, handle the application and be a familiar name to call when a bill or a network question comes up later in the year.

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The bottom line

Match the question to the office: Medicare.gov for the official coverage rules, Social Security for enrollment, cards, Extra Help and IRMAA, AHCCCS for help paying Medicare costs, and the VA, TRICARE or RRB if those benefits apply. When you are ready to compare and choose plans, a local licensed agent can do the legwork with you. Save this page; it is the list people wish they had kept. If you are not sure who to call, start with us, and we will point you to the right office.